Thank you for shopping at Oktobertracht!
We aim to deliver your order in a timely and efficient manner. Please take a moment to review our shipping policy.
If you have any questions or need assistance, feel free to contact us at [email protected].
1. Order Processing Time
All orders are processed within 1–3 business days (excluding weekends and public holidays) after receiving your order confirmation email. You will receive a notification with tracking details once your order has been shipped.
Please note that during high-demand periods or special promotions, order processing may take longer than usual.
2. Shipping Destinations & Delivery Times
We offer shipping to Germany, other European countries, and international destinations. Delivery times are estimated as follows:
- Germany: 2–5 business days
- Other EU Countries: 3–7 business days
- International Shipping: 7–21 business days
Delivery times may vary based on customs procedures, weather conditions, or other unforeseen circumstances.
3. Shipping Costs
- Germany: Free shipping on orders over €50. A flat rate of €4.99 applies to orders under €50.
- EU Countries: €9.99 flat rate per order
- International Orders: Shipping fees are calculated at checkout based on destination and order weight.
4. Order Tracking
Once your order has been shipped, you will receive a tracking number via email. Please allow up to 24 hours for the tracking information to be updated.
5. Customs, Duties & Taxes
For international shipments, customs duties and taxes may apply once the package reaches the destination country. These fees are the responsibility of the customer and are not included in the purchase price. Please check with your local customs office for more information.
6. Delays and Lost Shipments
While we strive to ensure timely delivery, delays may occasionally occur due to reasons beyond our control (e.g., customs processing, weather conditions). If your shipment is significantly delayed or appears to be lost, please contact us at [email protected] for assistance.
7. Contact Us
If you have any questions regarding our shipping policy or need help tracking your order, feel free to reach out to us at:
Oktobertracht
Email: [email protected]
Website: www.oktobertracht.com