Thank you for shopping at Oktobertracht!
We hope you love your purchase, but if you’re not completely satisfied, we’re here to help. Please review our return and refund policy below.
If you have any questions, please contact us at [email protected].
1. Return Eligibility
To be eligible for a return, please ensure the following:
- The return request is made within 14 days of receiving your order
- The item is unused, unwashed, and in its original condition with all tags and packaging intact
- The item is not a final sale or non-returnable product (e.g., hygiene-related items)
Returns that do not meet these conditions may not be accepted.
2. How to Request a Return
To initiate a return, please contact us via email at [email protected] with the following information:
- Your order number
- The item(s) you wish to return
- The reason for the return (optional, but helpful)
Once your return is approved, we will provide you with return instructions and the return address.
3. Return Shipping Costs
- Customers are responsible for the return shipping costs, unless the return is due to our error (e.g., damaged or incorrect item).
- We recommend using a trackable shipping service when returning items, as we cannot guarantee receipt of your returned item.
4. Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
If approved, your refund will be processed to your original payment method within 5–10 business days.
Please note that shipping fees are non-refundable unless the return is due to our error.
5. Exchanges
We do not offer direct exchanges. If you wish to exchange an item, please return the original product for a refund and place a new order for the item you want.
6. Damaged or Incorrect Items
If your item is damaged, defective, or incorrect, please contact us within 7 days of receiving your order. Include photos of the damaged or incorrect item and your order number, and we will assist you with a return, replacement, or refund.
7. Non-Returnable Items
The following items are non-returnable and cannot be refunded:
- Custom-made or personalized items
- Intimate wear or hygiene-related items
- Sale or promotional items marked as non-returnable
8. Need Help?
If you have any further questions or need assistance with your return or refund, please contact us at [email protected].